Apple needs to fix its sticker problem or it risks losing big in the chat wars

Apple Store


Apple has a sticky problem on its hands, and until it’s resolved, it’s throwing a wet blanket over the experience of millions of people using iMessage and its new App Store.

Stickers are like emojis you can buy or download from the iMessage App Store and share in iMessage. If you’ve perused the marketplace since the launch of iOS 10 in September, you’ll know that they’re everywhere, and that there are increasingly stickers of all kinds.

There are cats shooting lasers, ugly sweaters, and stickers for video games like Goat Simulator and Galaxy on Fire.

These stickers offer diversity for both cats and people. There have been woman in hijab stickers on iMessage long before the Unicode Consortium will finalize plans to release its hijab emoji next year. There are hundreds of millions of women in the world who practice the Muslim faith. Many wear the hijab and had no representation of themselves in iMessage until stickers filled that gap, and that’s awesome.

Generally, the iMessage App Store and app extensions bring some of the best apps available inside conversations.

Some of my favorite apps – like Evernote, Square Cash, and Canva – have extensions in iMessage that make taking notes, paying friends, and sharing visuals that I’ve made pretty simple.

As I mentioned in an initial look at what I love and hate about iMessage a few months back, the experience is perhaps second to none when compared with other major chat apps or chatbots. And Apple smartly chose to lean against its robust existing App Store ecosystem.

But here’s the problem: Stickers are scattered in every category of the App Store. Sometimes they’re labeled as stickers and sometimes they’re not, so it’s extremely common to select an app, and instead of finding functionality that extends into iMessage, get a collection of stickers.

If this happened on occasion, you might just be annoyed or perplexed, but that isn’t the case. It happens all the time, and it muddies the waters and adds an unnecessary pain point to the iMessage App Store experience.

That’s why Apple needs to do something about these damned stickers, like, oh, I don’t know – leave them in the Stickers category, or put them in a subcategory of each store category.

Because it is not a pleasant surprise to download Trello in the iMessage App Store and then find out it has zero functionality and is just a collection of husky stickers. That’s not what you want out of your favorite productivity app.

Why the hell does Starbucks give me stickers in iMessage instead of its new AI assistant?

How could HomeAdvisor, an app meant to help you find talented people to remodel your home, do anyone any good by sharing stickers of air conditioning fans or awnings?

Consumers need to be given the option to see the full force of what’s possible when the App Store comes inside messaging.

I don’t need a sticker with slices of guacamole on toast from Whole Foods. I need the functionality of the Whole Foods app. Send people down this wrong road too many times and you risk turning them off iMessage before they see what it can actually accomplish.

It’s not all bad news: Stickers do appear to be making some money.

Check the top 50 paid items in the iMessage App Store today, and they are almost entirely stickers. But what is the purpose of the App Store? If the purpose is to create an ecosystem capable of making money for Apple, developers, and businesses, then people need to be able to locate amazing iMessage apps without falling into a bunch of stickers.

Microsoft, Facebook, and now Amazon are all busy trying to build their own chatbot ecosystems, but they don’t have Apple’s head start. And if bots are truly going to kill apps, who is going to be the biggest loser among companies in the chat wars? Clearly it’s Google and Apple, owners of Google Play and App Store.

So Apple better get these stickers out of the way, or it risks being hindered by a lot more than delayed AirPods and the removal of the classic headphone jack.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s